Privacy Policy

Effective Date: 18th of November, 2024

SingWhys is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store and protect the personal information of students, parents/guardians and visitors to our website in accordance with the Australian Privacy Principles contained in the Privacy Act 1988.

By enrolling in lessons, attending our workshops, using our online courses or visiting our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, mailing address.
Student Information: Age, grade level, instrument(s) studied, medical conditions (if applicable) and other relevant educational or health information.
Payment Information: Credit card information, billing address and other payment details.
Online Interaction Data: IP addresses, browser type and usage data collected via cookies and web analytics tools when visiting our website.

2. How We Use Your Information

We use the collected information for the following purposes:

To Provide and Manage Lessons: To schedule, confirm and provide services related to private voice lessons.
Billing and Payment Processing: To process payments and manage billing records.
Communication: To communicate with students and parents/guardians about scheduling, billing, community updates, lesson progress, emergencies or customer support.
Marketing and Promotions: With your consent, we may send promotional materials, newsletters and information about upcoming events or offers.
Improvement of Services: To analyse feedback, improve our services and optimize your experience with us.
Legal Compliance: To comply with legal obligations and protect our rights.

We will not use your personal information for any purpose other than the one for which it was collected unless you give us your consent or it is required or authorised by Australian Law.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard measures to safeguard your information, including:

Encryption: All payment information is processed through a secure, encrypted payment gateway.
Restricted Access: Access to personal information is limited to authorized personnel only.
Data Storage: We store personal data in secure servers, either on-site or with a third-party service provider that complies with industry standards.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure and so we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing payments or providing educational services (e.g. email service providers, payment processors).
Legal Requirements: We may disclose your information if required by Australian Law or in response to legal requests from government authorities such as a court order or subpoena.
Business Transfers: If SingWhys is involved in a merger, acquisition or asset sale, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site usage and provide personalised content. Cookies are small files that are stored on your device to help us track usage patterns and improve site functionality.
You can control cookie settings through your browser but please note that disabling cookies may affect your ability to use certain features of our website.

6. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Australian Law. If you wish to request the deletion of your personal data, please contact us using the details provided below.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal data, subject to legal requirements.
Opt-out of Marketing: You may choose to opt out of receiving promotional emails or marketing communications from us at any time.
Data Portability: You may request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by SingWhys. These third-party sites have their own privacy policies, which we recommend you review. We are not responsible for the content or privacy practices of external websites.

9. Children’s Privacy

Our services are not directed to children under the age of 13 and we do not knowingly collect personal information from children under this age. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

SingWhys reserves the right to modify or update this Privacy Policy at any time without notice. Any changes will be posted on this page with an updated “Effective Date” and continued use of the website constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@singwhys.com.au
Phone: +61 0400745998
Mailing Address: SingWhys, 15 Walsh Street, Milton, Brisbane, Queensland, 4064, Australia

By using our website and/or participating in lessons, workshops or online courses associated with SingWhys, you acknowledge that you have read and understood this Privacy Policy.